DELIVERY & RETURNS

DELIVERY

Currently we deliver to the following destinations:

-       Australia

-       New Zealand

-       United Kingdom

-       USA

-       Canada

-       France

-       Hong Kong

-       Singapore 

If you would like us to deliver to a different destination, please contact us on info@biancaspender.com and we will try to accommodate you.

 

DELIVERY WITHIN AUSTRALIA

Delivery in Australia is free of charge. We use Australian Air Express to deliver the goods. We will endeavour to ensure delivery within Australia between 5 to 7 working days.

Please note during sale periods, orders may be delayed. We will endeavour to dispatch your order as quickly as possible, but please allow for extra time. Public holidays included. 

Deliveries will arrive between normal business hours Monday to Friday. When you provide a delivery address please make sure someone will be available to sign for the item during the delivery dates or it is a Post Office Box. You are able to instruct the item to be left without a signature but in the case that the item goes missing during delivery you will be liable.

If goods are lost or damaged during delivery, please contact us on info@biancaspender.com within 7 days of placing the order so that we can look into it.

 

DELIVERY INTERNATIONALLY

Shipping costs internationally are as follows: 

Destination

Cost

New Zealand

$40

United Kingdom

$100

USA

$80

Canada

$80

France

$100

Hong Kong

$65

Singapore

$65

The shipping will be trackable and there will be a requirement of a signature on delivery.

Please note that the cost of the garment and the shipping do not include any duties or taxes payable at the destination country. Please research the cost of duties and taxes before you make your purchase as these will not be refundable by us.

 

RETURNS

Customer satisfaction is important to us. If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily refund under the following conditions: 

  • Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days of dispatch for customers of all other countries.

  • Merchandise must be in a saleable condition with all tags attached.

  • Merchandise must not be worn, damaged, altered or washed.

  • The original invoice as proof of purchase is provided.

  • Final Sale items are not eligible for a refund.

    Returns will only be accepted within the 14 day period for Australian and New Zealand customers and 21 days for customers of other countries. Merchandise can only be returned by the below method and unfortunately cannot be accepted in any Bianca Spender Boutiques or David Jones store. Merchandise bought in store cannot be returned to Bianca Spender online. Sale merchandise can be exchanged but not refunded. Bianca Spender reserves the right to refuse the return of any merchandise that does not meet return requirements.

     

    RETURNS PROCESS

    In order to complete your return please follow the simple steps listed below:

    - Contact us via email info@biancaspender.com or phone +61 (0)2 9260 9700 to notify us if you require a refund and the reason for your return, which you will then be issued with a Returns Number. Merchandise will not be received with out a valid Returns Number.   

    - Complete the Returns form that you received with your merchandise, being sure to complete all fields including the Returns Number in the nominated field.

    - Pack all merchandise with the Returns form, plus your original invoice into the appropriate sized carton. Please ensure that all merchandise is secure in satchel as we will not be able to accept damaged merchandise.

    NOTE: Merchandise returned without following the above steps will result in a delayed refund or may not qualify for a refund.

     

    RETURNS ADDRESS:

    Bianca Spender Returns

    439-441 Kent Street

    Sydney

    NSW

    2000

    Australia  

     

    You are solely responsible for the return of merchandise. We highly recommend that an insured traceable method is used to ensure safe and recorded delivery. Bianca Spender will not be held accountable for any missing or late incoming deliveries.

    Please note that our Bianca Spender Customer Service Department is in operation Monday – Friday 9am to 5pm. Any Return Number requests made on a weekend day or public holiday, requests will be filled the following business day.

    Return shipping charges are not refundable.  

    For further information please contact us at info@biancaspender.com

    REFUND PROCESSING TIME

    If your parcel is received within the Bianca Spender timeline specified above, merchandise will be inspected. Once approved, your refund will be placed back to the credit card the purchase was made on or via an internet banking transfer.

    Please allow approximately 5 working days for the bank crediting your account. An email confirmation will then be sent to you confirming your exchange refund.

    Bianca Spender cannot guarantee the availability of merchandise for exchange. 

     

    FAULTY RETURNS

    If you have received faulty merchandise please follow the steps listed above for a normal refund. You will be required to provide us with a description of the fault when you make contact via email or phone and also on your Return & Exchange form.

    Once we have received the faulty merchandise, it will be inspected by the production team to determine and/or confirm the issue. Once a decision is made, we as the manufacture will then issue an exchange, refund or repair the merchandise.

    Please allow approximately 2 weeks for the processing of faulty returns once received. You will be contacted via email informing you of the details and once the issue has been rectified, the item will then be posted back to you the same day.

    For further information please contact us at info@biancaspender.com