Privacy

TERMS & CONDITIONS

As a user (“You”, “Your”, “Yourself”) of this website (“Site”) and Carla Zampatti Pty Limited (Trading as Bianca Spender) (“Bianca Spender”, “We”, “Our”) the following terms and conditions should be carefully read. The use of this site is governed by the following terms and conditions stated below. Your acceptance of the terms and conditions is indicated in your use of this site. If you do not agree with the terms and conditions of this site, please refrain from using it.

Bianca Spender reserves the right to make any changes to this site and these terms and conditions at any time. Therefore we encourage you to visit this page periodically to ensure that you are up to date with our most current terms and conditions.

REGISTRATION

Not all features on this site are made available without registration. We require you to provide us with information about yourself that is current. Should any of information change at any time, please update your information in your account or contact us at customercare@biancaspender.com. Registration requirements may change at any time. In the event of this happening you will be notified using the information that was provided by you.

You will be required to create a password for your account. This should be unique and kept secure. If at any time there is a breach of security or unauthorised use of your account, you must notify Bianca Spender immediately. 

ORDER ACCEPTANCE

All order will receive an email acknowledging the details of your order once it has been placed. This email is just a confirmation that we have received your order, this is not an acceptance of your order. You will receive an email of acceptance to confirm that your merchandise has been dispatched.

Bianca Spender reserves the right at any time after the receipt of your order to accept or decline your order for any reason. All orders placed obtain pre-approval with an acceptable method of payment. Charges will not be made on your credit card until merchandise is ready to be dispatched. We may require additional verification or information before dispatching the goods. 

Reasonable attempts will be made to contact you, using the details provided in the event a cancellation. Any money that was received for a cancelled order will be refunded using the method received. 

PRICING POLICY 

Prices shown on the site are in Australian Dollars and are not inclusive of any duties or taxes added to your package by the destination country. You will be responsible for these charges upon delivery and are not included in your order total. We will not be able to advise you of the amount for these charges, as they are based on your own countries regulations and are not controlled by Bianca Spender. 

All merchandise prices are subject to change without notice. All credit cards are charged in Australian Dollars.

For further information please contact customercare@biancaspender.com

PAYMENT POLICY

Payment types accepted are Visa, MasterCard, Amex, Diners and direct Internet Banking transfers. Transactions will be billed in Australian dollars.

CREDIT CARD PAYMENTS

You will need to submit your credit card details at the time the order is placed on the website. A confirmation email will be sent to confirm goods ordered and value of order. An invoice can also be viewed via your account profile under order history. 

Once the items on your order are ready for dispatch, we will process payment for the Goods (plus any delivery charges for customers outside Australia) using your nominated credit card. 

If your nominated credit card is declined by your financial institution, we will not be able to deliver the goods. We will contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and we will contact you to inform you that your Order will not be processed.

INTERNET BANKING PAYMENTS 

When using the direct Internet Banking transfer payment option, please transfer the payment for the order to the Carla Zampatti Pty Ltd (Trading as Bianca Spender) nominated account putting as a reference your invoice number. A confirmation email will be sent to confirm goods ordered and value of order when your order is placed but that does not confirm that we have received payment.

Once the items on your order are ready for dispatch, we will check that we have received your internet banking payment and then dispatch the goods.

If we have not received your internet banking transfer we will not be able to deliver the goods. We will contact you to make alternative payment and delivery arrangements.


DELIVERY

Information about where we deliver to and the charges can be found on our Delivery Page.

All delivery dates or times specified by Bianca Spender, are only estimates and will not be held accountable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Any order placed on a weekend day or public holiday will be processed within 24hr the following business day. 

If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time. You can then either cancel the order or wait until the backordered item/s are back in stock. In the event that multiple items are order, part deliveries may be made where stock is not available. All reasonable attempts will be made to notify you using the details you provided. Bianca Spender cannot be held responsible for your incorrect entry of your delivery address.  

Bianca Spender is not responsible for any delays caused by your country’s customs clearance processes.

CHANGE OF ADDRESS

You are solely responsible for the personal information we hold on you, therefore we ask that you update your details immediately when any change has been made to them. Bianca Spender cannot be held responsible for an incorrect address being entered on your order. 

When completing your order address confirmation is given to you on the Order Receipt page. Please check the information carefully. If your order has been finalised with an incorrect address please contact Customer Service on +61 (0)2 9260 9700 immediately.

If you enter your delivery details incorrectly and the order is dispatched, you are responsible for the garment. Bianca Spender will make all attempts to correct the detail but some orders cannot be adjusted if they are already dispatched. 

PRE-ORDERS

Select merchandise displayed on our site may not be available at the time your order is placed. Merchandise will indicate this by stating pre-order.

You will not be charged for your pre-order until your merchandise is ready to be dispatched. We will contact you to inform you of the estimated arrival of your pre-order. 

CANCELLATION

Bianca Spender reserves the right to refuse order cancellation, if merchandise has been shipped. Bianca Spender can accommodate order cancellations if notified before merchandise is dispatched. 

THIRD PARTY SITES

This site may contain links to other sites on the internet that are owned and operated by parties other than Bianca Spender. You acknowledge that Bianca Spender is not responsible for the operation of any such site and is not liable for losses or damage that may be caused by this site or any site that it is linked to or from. 

CONTENT

“Content” on this site refers to any text, graphics, images, sounds, music, video and audio. Bianca Spender does not promise that all the content on this site is error free. However, we make all reasonable attempts to ensure that the information displayed is accurate and complete. Bianca Spender reserves the right to refuse or cancel any orders placed for product at the incorrect price whether or not the order has been confirmed and your credit card charged.

COPYRIGHT AND TRADEMARKS

Bianca Spender and its related companies, own and operated this site. All text, graphics, logos, icons, site design, audio, digital downloads and images on this site, as well as the selection and arrangement of them, are owned by Bianca Spender, unless otherwise specified. All software used on this site is the property of Bianca Spender or those supplying the software. Content of this site is only for personal use on this site and not for any other purpose. Without Bianca Spender prior written permission, no materials on this site are to be copied or reproduced in any way. Unauthorised use of any of the above may result in the violation of laws and could result in criminal penalties.

PRIVACY STATEMENT

This privacy statement outlines the privacy policy for Bianca Spender Pty Limited (“Bianca Spender”, "we", "our", “us”) for the use of the Bianca Spender website found at www.biancaspender.com The policy applies to all personal information that is supplied by our online clientele (“you”, “your”, “yours”). From 12 March 2014, we are subject to the new privacy requirements as a result of amendments to the Privacy Act 1988 (the "Privacy Act"). In particular, we must adhere to the Australian Privacy Principles ("APPs") in relation to collecting, using, disclosing, securing and allowing access to, your personal information. Any site that is linked with www.biancaspender.com has privacy policies of their own, which we have no control over.

COLLECTING INFORMATION

We will only collect personal information about individuals, including our clients, persons associated with or employed by our clients, or our business contacts, necessary for our business functions and to effectively manage our business relationships. The types of personal information we will collect will generally be contact details including name, address, phone number, fax number and email address. We may collect information about you when you provide us with a completed customer information form. By completing customer information forms, which includes order forms, you indicate that you agree with the terms of our privacy statement.

Information that is collected may only be used to enhance your personalised shopping experience with us for the following purposes:

  •          To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  •          To verify your identity and to assist you if you have forgotten your username or password
  •          To analyse trends and statistics
  •          To improve or update this website and our products / services
  •          To protect the security or integrity of our website and our business
  •          To respond to your enquiries and communicate with you if necessary
  •          To conduct marketing activities such as invitations to store events and parties
  •          To maintain our business relationships

We may also share personal information with our related entities in Australia or overseas where necessary to fulfil our purposes.

USE AND DISCLOSURE

We will not use or disclose your personal information other than for the primary purposes detailed above. If the personal information is to be used or disclosed for additional purposes we will not do so without your consent, except to comply with the applicable law or valid legal process. Your information will not be provided to any other party for any other purpose.

DATA QUALITY

It is important to us that the information we maintain and use is accurate, complete and up-to-date.  If at any time personal details change you are able to access your information at any time to update or correct the information we hold on you. Alternatively you can contact us at customercare@biancaspender.com or +61 (0)2 9260 9700 to have the appropriate changes made.

DATA SECURITY

Protecting personal information is a priority to us, which is why we always endeavour to provide a secure safe platform on which to conduct online transactions. We take into account security and confidentiality when handling personal information in both the physical and electronic environment. We store and hold your personal information securely through physical and electronic means. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting biancaspender.com, especially if you access the website from a shared computer. We will take all reasonable steps to ensure that your personal information is not misused, lost or subject to unauthorised access or use. We will also take action as required to destroy or permanently de-identify any personal information about you that we no longer require. Please keep in mind that the responsibility is solely yours for maintaining the secrecy of your password and/or account information.

COOKIES

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. After you’ve entered your details during a session on our service, you have the option to have the information to be saved so you don’t have to re-enter in on your return. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies but this will mean you do not get the full use of our website.

ACCESS AND CORRECTION

If you have registered online with Bianca Spender you have the right to access and update the personal information that we hold about you. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Should we deny access and or refuse to correct your personal information, we will provide you with reasons that will be based on the grounds provided by the Privacy Act.

TRANSFER OF INFORMATION OVERSEAS

We may transfer to Bianca Spender's offices overseas any of your personal information to fulfil the purposes set out in this privacy statement. Unless you let us know otherwise, we will assume that you consent to such transfers.

All requests for access to personal information should be made to the Privacy Officer by email [ customercare@biancaspender.com ] , post or phone as detailed below.

CHANGES IN THE PRIVACY STATEMENT

We may amend this privacy policy as our business requirements or the law changes. Therefore we encourage you to visit this page periodically to ensure that you are up to date with our most current privacy policy. You will be notified of any amendments that are made on our website.

If you have any questions regarding our privacy policy or any other matter, please Contact Us.

CONTACT US

Please contact us if:

  • you have any queries in relation to our privacy statement; or
  • you believe that your privacy has been breached and you wish to make a complaint.

You may contact us by emailing customercare@biancaspender.com or by calling us on +61 (0)2 9260 9700