Returns & Exchanges

RETURNS & EXCHANGES

  • Merchandise should be returned within 14 days of dispatch for AU and NZ customers, and 21 days of dispatch for customers outside of these countries.
  • Merchandise must be in a saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • The original invoice as proof of purchase must be provided.
  • No refund or exchange is available when jewellery is purchased.
  • Sale product can be exchanged or a credit note provided - refunds are not available.

Online

We offer a full refund on all merchandise purchased online, excluding sale product which can be exchanged or a credit note provided.

Online items can also be exchanged in any standalone Bianca Spender boutique.

Alternatively, online purchases can be returned to our head office address using the steps outlined below:


  • Email customercare@biancaspender.com or phone +61 (0)2 9260 9713 to request a refund or exchange.
  • You will be issued with a Returns Merchandise Authorisation (RMA) number. Merchandise will not be returned without a valid RMA
  • Complete the Returns form received with your merchandise.
  • Pack all merchandise with the Returns form, plus your original invoice. Please ensure all merchandise is secure as we will not be able to accept damaged merchandise.
  • Ship package to; Bianca Spender Returns, 439-441 Kent Street, Sydney, NSW 2000, Australia.
  • Alternatively, bring your return parcel to your nearest boutique.

We recommend that an insured traceable method is used to ensure safe and recorded delivery. Bianca Spender will not be held accountable for any damaged, missing or late incoming deliveries.

Please note that if you wish to return an item to us, you will be responsible for the delivery costs including any taxes or duties to pay.

Allow approximately 5 working days for the bank to credit your account. An email confirmation will then be sent to you confirming your refund.


In Store Returns

Items purchased in store can be exchanged or returned for a credit note.

All warehouse purchases are final. Stock cannot be exchanged or refunded.


Due to high volume of demand, Bianca Spender cannot guarantee the availability of stock.